Frequently Asked Questions
Everything you need to know about Skill Forge AI
Getting Started
How does Skill Forge AI work?
Upload your resume (PDF or DOCX), paste a job listing URL or description, and our AI analyzes both documents. It optimizes your resume for ATS keywords, phrasing, and structure — then gives you a downloadable, tailored version in under 60 seconds.
Is it really free to start?
Yes! The Spark plan gives you 3 free resume optimizations with no credit card required. You can upgrade anytime for more optimizations and premium features.
What file formats do you support?
We accept PDF and DOCX files up to 5MB. Your optimized resume can be downloaded as PDF or DOCX (DOCX available on paid plans).
Do I need to create an account?
You can try one optimization without an account, but creating a free account lets you save your resumes, track your optimization history, and use all 3 free credits.
ATS & Optimization
What is ATS and why does it matter?
ATS (Applicant Tracking System) is software that most companies use to filter resumes before a human sees them. Up to 75% of resumes are rejected by ATS before reaching a recruiter. Our AI optimizes your resume to pass these systems.
Will my resume still sound like me?
Absolutely. We enhance your existing experience — we never fabricate content. Every change is annotated so you can see exactly what was modified and why.
What does the match score mean?
The match score (0-100%) shows how well your resume aligns with the specific job listing. We show you before and after scores so you can see the improvement.
Plans & Billing
What are the pricing plans?
We offer three plans: Spark (free, 3 optimizations), Anvil ($19.99/mo, 15 optimizations/month), and Forge ($99/year, unlimited optimizations). Visit our pricing page for full details.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your account settings. You'll retain access until the end of your current billing period.
Do you offer refunds?
Yes. If you're not satisfied, you can request a refund from your subscription page — no questions asked.
What happens when I run out of free optimizations?
You'll see an upgrade prompt. Your existing resumes and optimizations are always accessible — you just need a paid plan to run new optimizations.
Privacy & Security
Is my resume data secure?
Yes. Your data is encrypted in transit and at rest. We never share your resume content with third parties. You can delete your data at any time from account settings.
Can I delete my account and data?
Yes. Go to Account Settings > Data & Privacy to request full account deletion. We process these requests within 72 hours.
Do you use my resume to train AI models?
No. Your resume data is never used for model training. It is processed solely to generate your optimization and is not retained beyond what's needed for your account.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you within 24 hours.
Contact Us